Information about the right of withdrawal from the contract
THE RIGHT OF WITHDRAWAL FROM THE CONTRACT
In accordance with the provisions of the Polish Law from 30th May 2014 about Consumer Rights (Journal of Laws 2014., pos. 827) you have the right to cancel the contract of sale with our online store within 15 days without giving any reason. Deadline to withdraw from the contract expire after 15 days from the date on which you acquire possessions or a third party other than the carrier and indicated by you entered into possession of things.
Right of withdrawal from the contract does not entitled in relation to the contract for which the subject of the provision is the thing delivered in a sealed package, which after opening cannot be returned due to health or hygiene reasons, if the thing has been opened after the delivery.
To exercise the right of withdrawal from the contract, you have to inform us about your decision of withdraw from this contract by an explicit statement (for example, the letter sent by post, fax or e-mail). In this purpose, we give full contact details:
MultiBOX24.pl, Ceglana Street 8, 05-270 Marki, Poland
phone no.: +48 22 250 20 20
fax no.: +48 22 250 20 19
You can use the attached template of withdrawal form, but it is not obligatory. You can also fill in and submit the form of withdraw from the contract or any other explicit statement by electronic way on our website at http://www.eternel.pl (after logging in to the account of the Client). If you use this option, we will send you an acknowledgment of receipt of the information about withdrawal from the contract on a durable medium (for example, e-mail).
To keep the term of withdrawal, it is enough to send information on the implementation of exercising the right of withdrawal from the contract before the expiry of the deadline to withdraw.
EFFECTS OF WITHDRAWAL
In case of cancellation of the contract of sale contained within our online store we will pay you back all payments received from you, including costs of the delivery of goods (with the exception of the additional costs resulting from your choice of delivery other than the cheapest, usual delivery offered by us), immediately, and in any event no later than 14 days after the day on which we have been informed about your decision to exercise the right of withdrawal from the contract. Reimbursement of payments will be done by using the same payment method that have been used in the original transaction, unless expressly agreed on alternative solution. In any case, you will not incur any charges in connection with the reimbursement. We can abstain from reimbursement until receive of things or until provide us proof of sending things back, whichever event occurs first.
Please send or give us things immediately and in any event not later than 14 days from the date on which you informed us about withdraw from this agreement. The term is kept if you send back things before the expiry of 14 days.
We kindly inform you that you will have to bear the direct cost of returning the goods.
You are responsible only for the reducing the value of the things as a result of using it in a different way than it was necessary to determine the nature, characteristics and functioning of things.